In order to get a instant reply so that we can better serve you or answer any questions you may have, please contact us on messenger via Facebook. link to our facebook is :https://www.facebook.com/coralsupreme
FREQUENTLY ASKED QUESTIONS
We will despatch orders every Monday or Tuesday. Please note that all orders placed on a public holiday will be moved to the next despatching date.
We ship all livesotck using StarTrack Premium express for $25 flat Aus wide, Or airport to airport(same day) via Virgin Cargo for $100 flat rate.
If your order of coral is dead on arrival, please contact our Facebook page immediately, once it has been confirmed dead and is our or the courier company's responsibility, we will issue you refund or exchange ASAP.
We DO NOT provide DOA guarantee for fish if shipped by startrack.
We DO NOT provide DOA guarantee for coral thats more than $300 if shipped by startrack.
We DO NOT provide DOA guarantee for coral if advised by our staff member that its the best to ship by airport to airport, and you still decide to go with startrack
Unfortunately we do not offer insurance, neither do the couriers.
your order will very likely to arrive on the next day after dispatching.
YES if the coral has WYSIWYG(what you see is what you get) in the name/description. We take our photos
under Radion G5 pro XR30s, and we do very minimal post editing to match true colour of the coral.
If you would like to see more photos to get to know what you are buying, dont hesitate to contact us using the form →
WYSIWYG (what you see is what you get) means the coral shown is the exact one you will receive after making a purchase.