In order to get a instant reply so that we can better serve you or answer any questions you may have, please contact us on messenger via Facebook. link to our facebook is :https://www.facebook.com/coralsupreme

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will you ship my order?

We will despatch orders every Monday or Tuesday. Please note that all orders placed on a public holiday will be moved to the next despatching date.

What shipping method do we use?

We ship all livesotck using StarTrack Premium express for $25 flat Aus wide,  Or airport to airport(same day) via Virgin Cargo for $100 flat rate.

What if my livestock is dead on arrival (DOA)?

If your order of coral is dead on arrival,  please contact our Facebook page immediately, once it has been confirmed dead and is our or the courier company's responsibility, we will issue you refund or exchange ASAP. 

Can I purchase insurance for my purchase?

Unfortunately we do not offer insurance, neither do the couriers.

Will i receive my coral the next day after being shipped?

your order will very likely to arrive on the next day after dispatching. 

Will I receive the same Coral that I see on the photo?

YES if the coral has WYSIWYG(what you see is what you get) in the name/description. We take our photos

under Radion G5 pro XR30s, and we do very minimal post editing to match true colour of the coral.

If you would like to see more photos to get to know what you are buying, dont hesitate to contact us using the form →

What is WYSIWGY

WYSIWYG (what you see is what you get) means the coral shown is the exact one you will receive after making a purchase.

 

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS