- Definitions and Interpretations
- “Seller” shall mean Aquatic Forest Pty Ltd trading as Coral Supreme
- “Buyer” shall mean the Buyer named on any quotation, invoice, purchase order, or any other documentation produced in relation to an agreement for the supply of Goods and/or Services, or any person acting on behalf of and with the authority of the Buyer.
- “Price” shall mean the cost of the Goods/Services as agreed between the Seller and the Buyer subject to clause 5 hereof.
- Goods” shall mean all Goods supplied by the Seller to the Buyer or ordered by the Buyer but not yet supplied and includes Goods described on any quotation, invoice, purchase order, or any other document including any recommendations and advice.
- “Services” shall mean all Services supplied by the Seller to the Buyer and includes Installation, and any other Services described on any quotation, invoice, purchase order, or any other document including any recommendations and advice.
- Payment Terms
- In the event that the Buyer has been granted a credit account, the Buyer agrees to pay all amounts in full when place the orders online.
- Payment must be paid in full prior to shipping/delivery.
- Payment will be made by cards only, or by any other method as may be agreed between the Buyer and the Seller.
- Payments by credit card shall incur an additional charge equal to the transaction fee imposed by the supplier of the credit facility.
- Delivery
- The Buyer shall be responsible for making any necessary arrangements to take delivery of the Goods and supplying the correct delivery address/details.
- Should the Seller fail to deliver all or part of the Goods, the Seller shall not be liable for any loss or damage incurred by the Buyer, or any of the Buyer’s agents, customers, related companies, or contractors.
- Should the Seller need to arrange carriage for the Goods, any additional costs incurred by the Seller, including insurance shall be added to the Price, and will be due and payable on the agreed date for payment.
- Delivery of live stock is same day arrival for Airport to Airport shipping method, and 1-3 business days for star-track express shipping
- Buyer’s Disclaimer
- The Buyer hereby disclaims any right to cancel the contract, or to seek compensation for loss or damages arising from any misrepresentation made to the Buyer by the Seller, or any related corporations of the Seller, and their respective officers, employees, agents and contractors.
- The Buyer acknowledges that the Buyer buys the Goods/Services relying solely upon the Buyer’s own skill and judgement.
- Cancellation, Return & Refund Policy
- No return is allowed as products are perishable.
- Cancellation of orders will be considered only if the cancellation request is made within 24 hours of placing an order. Any cancellation requests will not be entertained if the orders have been communicated to the vendors/merchants/suppliers/home-units and they have initiated the process of shipping them, even though the cancellation request has fallen under 24 hours window.
- In “address not found” or “delivery attempted” cases no refund is allowed.
- Size of products may be described in product details. This can vary slightly. A refund won’t be allowed due to such size issues.
- Due to over temperature products may be dried out. This is an environment-related issue. No refund allowed.
- Discount and free shipping options or free products are limited periods only and are completely at the seller’s discretion.
- Limitation of Liability.
- The liability of the Seller to the Buyer for any reason related to the performance of the Goods/Services under this agreement shall be limited to the amount paid or payable by the Buyer to the Seller for such Goods/Services.
- The Seller accepts no liability for Goods manufactured based on measurements and specifications supplied by the Buyer, and the Buyer shall be responsible for any additional costs associated with alteration of the Goods.
- Privacy Act 1988
- The Buyer hereby gives consent to the Seller obtaining a personal credit report to collect overdue payment on commercial or consumer credit (Section 18K (1) (h) Privacy Act 1988).
- The Buyer agrees that Individual Data provided may be used and retained by the Seller for the following purposes and for other purposes as agreed to between the Buyer and Seller or required by law from time to time:
Provision of Goods/Services
Marketing of Goods/Services by the Seller, its agents, distributors, or contractors.
Assessing the credit worthiness of the buyer in relation to extending credit.
Exchanging of information with a credit reporting agency or trade reference named by the Buyer.
Processing of any payment instructions, direct debit facilities and/or credit facilities requested by buyer.
Collection of amounts outstanding in the Buyer’s account by the Seller’s nominated Collection agent or solicitor.
- Communication Policy
- Email is meant for sales-related inquiries and NOT for order status inquiries.
- For all order-related queries, email should be sent by quoting the order number as a reference.
- Your calls may be recorded for the purpose of quality and training purposes.
- Your emails may be answered within 48 hours under usual circumstances
- Coral Supreme may not answer the mails which do not have sufficient data, such as order number, or reference links of product for inquiry, or simple questions like “where is my order”.
- For every backend process, Coral Supreme sends one mail, which the system triggers every time.
- Social Media Policy
- 1) Sharing good news is acceptable but any negative propaganda due to any reason which has a destructive purpose is falling under the category of deliberate brand destruction.
2) Any attempt to do brand destruction is a punishable offense.
3) In Coral Supreme business, 3rd parties are involved such as courier partners, suppliers, producers, online platforms, and tools. Without identifying the right cause of an issue, blindfold posting on social media can attract legal issues.
4) Social media review platforms are open and no moderation available. Anyone with an email id can review without a purchase. So such review systems are not realistic. Even though Plantslive is keen on reputation damages.